About the Shelter
The Surrey Animal Resource Centre (SARC) is the municipal animal shelter for the the City of Surrey, looking after the surrendered and lost animals in the community.
Located off of Highway 15 at 17944 Colebrook Road in Cloverdale, the shelter is owned and operated by the City of Surrey. The shelter cares for both stray animals and adoptable animals. This can include companion animals (such as dogs and cats), and extends to small animals (rabbits, guinea pigs, hamsters), livestock, and exotic animals.
Our values
Vision:
Exceptional animal welfare and responsible pet guardianship in the City of Surrey
Mission:
To be an innovative team of animal care professionals serving the community with integrity, providing education and resources to make measurable improvements in responsible pet guardianship and compassion for animals.
The Surrey Animal Resource Centre’s values guide how we engage with our community, work with each other and care for animals.
Integrity
We are honest, transparent, and accountable for our decisions.
Community
We treat each other, and the people and animals we serve with respect, dignity, and compassion.
Service
We seek to understand our community’s needs and actively work to achieve responsive, ethical solutions.
Innovation
We actively seek evidence-based initiatives to guide our commitment for continuous growth.
Teamwork
We form strategic alliances with organizations that share our values and professional standards.
Animal services
The City inspects and investigates animal-related complaints to ensure compliance with acts, bylaws and regulations, including the Animal Responsibility Bylaw.
Call the Bylaw Call Centre (604-591-4370) for:
- Response to calls for stray and injured domestic animals, as well as wildlife requiring immediate medical assistance. Officers are available between 8am and 6pm.
- Response to safety concerns involving an animal, as well as animals jeopardizing the safety of the public, such as dogs at large.
- Pick up of lost domestic animals for return to their owners or transport to a shelter for safekeeping while providing the owner the opportunity to locate their pet.
- Removal of dead wildlife and domestic animals on public or private property (when owner unknown).
- Animal noise, including excessive and persistent noise from barking dogs.
- Dangerous acts committed by dogs, such as dog bites or attacks.