Utility Billing Services

Locating your water meter

Check out these videos on how to locate your meter or your water service connection using COSMOS.

You can also use our online tool to instantly locate your meter.

Launch Water Meter Locator

Is your water bill too high?

If your water bill is higher than expected, you might have a water leak. Leaks are often found in taps, toilets and hot water tanks. Learn how you can check if you have a leak and what you should do.

Understanding utility rates 

Your utility charges pay for:

• Water consumption
• City sewer and drainage maintenance
• Long term infrastructure replacement for water and sewer drainage
• Metro Vancouver water distribution
• Waste collection

Learn more on our Financial Documents page.

Utility rates have been set to deliver current services and provide sufficient funding for the long term financial planning goals of sustainable and long term infrastructure management.

Learn more about your utility rates.