Effective March 31, Surrey City Hall Will Be Extending its Hours of Operation Every Thursday

Surrey – Surrey residents will soon have more time to come into City Hall. Starting Thursday, March 31 and continuing every Thursday from 4:30 to 8:00pm, residents will be able to come into City Hall and access key services outside regular business hours.

“As we adjust to the easing of restrictions and the resulting schedule changes for many people, Council has made it a priority to ensure our citizens and business owners have more options in accessing key services at City Hall,” said Mayor Doug McCallum. “The pilot program for extending hours at City Hall on Thursdays is another example of how Council is always looking to streamline services to ensure they create further access and convenience for our ratepayers.”

The services provided will include but are not limited to, basic enquiries, permit application support, building package pick-up, and payment services. 

“As the pandemic transitions, we’re happy to provide residents with a bit more flexibility to access some of our services in person,” said Vincent Lalonde, City Manager. “The purpose of the pilot program is to accommodate more people and offer more convenient hours to those who need it outside of regular work hours.” 

The Extended Hours Initiative is a pilot program extending City Hall hours to 8:00pm every Thursday at the Property & Payment Services front counter on the first floor and the Planning & Development front counter on the second floor. Services will be offered on a drop-in basis and will include the following:  

Property & Payment Services:  

• Payment services for:
  • Property taxes 
  • Utility bills 
  • Dog licences 
  • Parking tickets 
  • False alarms 
  • Business licences 
  • Building permits 
• Property & Payment Services account enquiries  
• Building packages pick up  

Planning & Development:  

• Permit application support 
• Basic file enquiries for instream applications 
• Documents and drawings submissions 
• Permit payments 
• Record search requests 
• Follow-up appointment scheduling 

For more information on City services, please visit www.surrey.ca.