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Need to report a problem, ask us a question, or give us some feedback? Contact us online, over the phone, in person, or through social media.

City Hall

13450 - 104 Avenue
Surrey, BC V3T 1V8

Phone: 604-591-4011

Hours of operation

Monday to Friday: 8:30am – 4:30pm

Saturday, Sunday & stat holidays: closed

Emergencies

Call 9-1-1 to report an emergency.

Non-emergencies

Call 604-591-4152 to report:

  • Flooding, water main breaks, & pump station failures
  • Missing stop signs or broken traffic signals
  • Dangerous potholes

View Surrey Police Service contacts

View Surrey Fire Service contacts 

View more emergency contacts

Get the fastest response

Report online for non-emergency problems like illegal dumping, missed waste collection, and park issues.

Quick contacts

Property Taxes & Utilities
propertytaxesandutilities@surrey.ca

Parks, Recreation & Culture
604-501-5100
PRCCustomerService@surrey.ca 

Waste Collection
604-590-7289
garbage_recycle@surrey.ca

  • Missed Collection
  • Large Item Pickup

Illegal Dumping
604-591-4152

Bylaw & Animal Control
604-591-4370
bylawcomplaint@surrey.ca

Planning & Development
planningdevelopment@surrey.ca
604-591-4086

  • Building Inspections & Permits
  • Secondary Suites
  • Zoning
  • Electrical & Plumbing

See more Planning & Development contacts

Engineering Front Counter
frontcounterengineering@surrey.ca

See common Engineering front counter requests

General contacts

Business Licensing
businesslicensing@surrey.ca

City Manager
citymanager@surrey.ca

Engineering
engwebmail@surrey.ca

Finance 
financeinquiry@surrey.ca

Human Resources
humanresources@surrey.ca

Mayor's Office
mayor@surrey.ca

Parking
604-591-4352
EngWebmail@surrey.ca

Traffic
EngWebmail@surrey.ca

Museum of Surrey
museum@surrey.ca

Surrey Art Gallery
Surrey Art Gallery Contact Details

Surrey Civic Theatres
Surrey Civic Theatre Contact Details

Surrey Libraries
libraryinfo@surrey.ca

Trees
Private property: treebylaw@surrey.ca
City property: parks@surrey.ca

Contact form

Not sure who to contact? Send your message through our form.