Registration Help

You can add or remove family members one of two ways:

Either email prccustomerservice@surrey.ca or call our call centre 604-501-5100 with the following information:

• your name
• your birth date
• your phone number
• the name and birth date of the family member you wish to add or remove

The call centre is open Monday to Friday from 8:30am to 4:30pm.

You likely have created a duplicate account with two different email addresses. Call 604-501-5100 and we will merge the accounts. Once merged, all adults residing in the same household must use the same login details when signing into their MySurrey account.

Yes. You can see and manage your own information in the system, including adding emergency contacts and important medical information. You can also store credit cards to your account if you don’t want to re-enter this information each time you register.

To manage your information:

1. Log in to your MySurrey account.
2. Select my info to see your account information.
3. Click on the family member you would like to update the information of, then select edit to change the necessary fields.

If you have credit on your account, you will see it at checkout. The credit will show as a payment option, then you can choose to use the credit or leave it on your account for a future transaction.

The credit will not show under my info.

After payment is complete, click add to calendar.

You can also add it to your calendar from your account.

1. Click my info.
2. Select the person registered for the course.
3. Scroll down to schedules.
4. Click on the course.
5. Under actions, select add to electronic calendar. 

Contact the call centre at 604-501-5100, Monday to Friday from 8:30am to 4:30pm.

You can register through two other ways:

1. By phone at 604-501-5100, Monday to Friday from 8:30am to 4:30pm.
2. In-person at any recreation facility during operational hours.

Our online registration system meets the industry standard for encryption and security measures to protect your personal information.

Yes. You can make a payment to your account by calling our call centre at 604-501-5100, Monday to Friday from 8:30am to 4:30pm. Once the credit is applied to your account, you can register and the cost of the registration will deduct from the balance.

Ensure you have enough to cover the full cost of your registration to successfully complete the transaction. When you check out, select apply credit balance to pay.

Yes. Since we moved to a new system, we required all customers to create a MySurrey account to use the online registration system. For current customers, their recreation account will link to their MySurrey account.

For new customers creating a MySurrey account for the first time, disregard the above.

No. Families who register online must create one MySurrey account. All adults in the same household can use the same login details to sign in.

When you log into your MySurrey account, click forgot password. An email will be sent to you. Click on the link inside the email then reset your password.

Yes. The City of Surrey is inclusive of everyone who works, lives and plays in Surrey. People living outside of Surrey can register online.