Prepare for the New & Improved Winter Program Registration

Priority Registration for Surrey Residents 

You asked, we listened! We’ve improved our registration experience by adding priority registrationfor Surrey residents. Residents will now enjoy early access to register for winter programs, staggered on two separate dates:

• Sunday, November 24 at 9pm for most programs
• Sunday, December 8 at 9pm for aquatic programs

‘Aquatic programs’ include swim lessons, lifeguard training and first aid courses, while ‘most programs’ includes everything else.

Updated Registration Start Dates 

Surrey Residents Only   

November 24 at 9pm (Most Programs) | December 8 at 9pm (Aquatic Programs)

Residents can continue registering for programs after the above start dates, so long as spots remain available. Non-residents of Surrey cannot register for any program prior to December 15 at 9pm.

Non-Residents 

December 15 at 9pm (All Programs)

Non-residents of Surrey can register for all programs after the above start date, so long as spots remain available. 

Last year's registration improvements

In 2023, we made several improvements to our registration process to provide a fair and reliable user experience. These improvements included staggered registration dates and a virtual waiting room to manage high website traffic. Additionally, we simplified the login process and introduced a secure redirect registration link on surrey.ca to enhance system stability and increase the likelihood of successful registrations.

Our top registration tips

Ready to discover the beauty of winter? Before you pack up your pickleball paddle or hunt for a new hockey stick, review our top tips to prepare for online winter registration! Afterwards, view the digital version of our Winter Recreation Guide beginning November 12, or pick up a copy at your local Surrey recreation facility or library after November 16.
 

Before registration day(s)

Add/remove a family member(s) from your MySurrey account

Families who register online should be using only one MySurrey account. That means all adults residing in the same household should be using the same login credentials (email and password) to access their MySurrey account.

If you have multiple accounts within your household  

Call 604-501-5100 from Monday to Friday between 8:30am and 4:30pm and a customer service representative will merge the accounts on your behalf. 

To add or remove a family member  

Email prccustomerservice@surrey.ca and provide your name, birth date, phone number and the name and birth date of the family member you wish to add or remove. A customer service representative will reply to your email with confirmation of your request. Alternatively, you can call 604-501-5100 and a customer service representative will be happy to help. 

Upon registering, be sure to select courses for all family members first, then pay for all courses at once.

Securely store your credit card information

Storing your credit card details on your Recreation Account may seem like a small detail, yet it’s an effective method of streamlining the registration process. Not only will it help you avoid the frustration of repeatedly entering the same information, but it can help you save time as well—and during registration, every second counts! 

If your credit card details are stored already, it’s equally important to ensure that the card you have on file is up-to-date. Having to update an expired credit card can result in costly delays during the registration process. Rest assured, your sensitive information is used for payment purposes only and held in our safe, secure system.

On registration day(s)

Enter the virtual waiting room between 8:45pm and 8:59pm

Make sure your chosen device (PC, tablet, or mobile phone) is fully charged. Use Google Chrome to select the registration link on surrey.ca and log into your MySurrey account between 8:45pm and 8:59pm. Upon logging in, you’ll be immediately redirected to our new virtual waiting room. Here, you’ll be able to view your position in line and observe a countdown to when you can view and register for activities.  

There is no benefit to logging in any earlier than 8:45pm (15 minutes before registration opens). The virtual waiting room provides equal opportunity for everyone through a randomized process that begins at 9pm. If you log in earlier than 8:45pm, you’ll need to refresh your browser page after 8:45pm to enter the virtual waiting room. 

Those who log in to their MySurrey account after 9pm will be added to the virtual waiting room on a first-in, first-out basis. 

Once you advance from the virtual waiting room, follow the usual registration process; select your activities, complete the checkout process and prepare for winter fun!

Don’t close your browser

If you close your browser at any time during the virtual waiting room stage, between 8:45pm and 8:59pm, your place in line will be lost, and you will have to re-enter the virtual waiting room. 

Additional tips

While our recommended tips can help increase your odds of successful registration, unfortunately, we cannot guarantee that you will secure a spot in your desired program or activity. If your registration attempt is unsuccessful, we strongly encourage you to join a waitlist as soon as possible. In the event of spots opening, our staff will call waitlisted individuals in the order that they joined.

For complete step-by-step guides, how-to videos, FAQs and more, visit our Registration Help page. You can also email prccustomerservice@surrey.ca, call 604-501-5100, or visit any Surrey Parks, Recreation & Culture facility for more assistance.

Good luck and have a wonderful winter!