Merchant Services

INVITATION TO INTERESTED PROPONENTS

The purpose of this request for proposals (“RFP”) is to invite your company/organization (“Proponent”) to provide the City of Surrey (“City”) a proposal (“Proposal”) for the provision of Merchant Services (credit and debit card payment processing services) (“Merchant Services”). The objective of which is to have business transactions (Visa, MasterCard and Interac, etc.) processed through one [or more] service provider(s) – a payment processor who will act in the best interests of the City.

The intent of this RFP and any resultant award is to secure the provision of, in a substantial, complete and professional manner, all necessary Merchant Services of the highest quality, at the lowest cost to the City, while protecting, to the furthest extent possible, the City’s financial interests, employees and assets.

Participation Requirement

In consideration of the City issuing an RFP to the Proponent and disclosing confidential information to the Proponent related to and/or for purposes of the RFP, Proponents are required to complete the City’s Confidentiality and Privacy Agreements [Schedule 1]. This Schedule 1 must be executed by a signatory with the authority to bind each member of the Proponent’s team, and for clarity such signatory may be different than the Proponent representative(s).

For ease of completion and processing, Schedule 1 is available as a separate PDF document. Please ensure you have read and understand this Schedule 1, prior to completing and submitting Schedule 1.

RFP Documents

The following RFP documents will be provided to those who have submitted the executed Schedule 1 on or before October 31, 2023 the anticipated release date of the RFP documents is November 1, 2023.

All inquiries related to this RFP should be directed in writing to purchasing@surrey.ca