Emergency Notification System (ENS)

Request for Quotations

SCOPE OF SERVICES

The City of Surrey (the “City”) is requesting Quotations for an Emergency Notification System (ENS) that will fulfill the requirements as stated in this Scope of Services, including both a system product and the services to implement that product.

The products and services desired include the application, implementation, configuration, testing and training as well as ongoing maintenance and support. If multiple solutions are required, Quotations that require partnerships between Contractors are invited as necessary to meet the City’s ENS requirements for an automated system to contact all required parties in the event of an emergency.

An ENS package is a critical communication tool that will further enhance the City's Business Continuity Management Program (BCMP) and striving towards a more resilient organization.  This falls under the City's Business Continuity Management Program, Emergency Response Program and Disaster Recovery Program.

The proposed ENS should allow the City to automate the process of giving employees important information in a time of crisis.  The system should allow messages to be individualized to allow managers to send different employees or divisions different messages such as asking them to attend a strategy meeting, leave their premises or simply report their locations.

See Schedule A-1 within RFQ document for Functional and Technical Requirements.

RFQ document for download:
Emergency Notification System (ENS) (.pdf)
Schedule C - Form of Quotation (.doc)
Schedule C-3-1 - Functional and Technical Requirements (.xlsx)
Schedule C-5-1 - Financial Worksheet CloudServices (.xlsx)

Addendum No. 1 (.pdf)
Issue Date: November 8, 2019

Addendum No. 2 (.pdf)
Issue Date: November 14, 2019

Addendum No. 3 (.pdf)
Issue Date: November 22, 2019

Addenda
If the City determines that an amendment is required to this RFQ, the City Representative will issue a written addendum by posting it on the BC Bid Website at www.bcbid.gov.bc.ca  (the “BC Bid Website”) and the City Website at www.surrey.ca (the “City Website”) that will form part of this RFQ.  It is the responsibility of Contractors to check the BC Bid Website and the City Website for addenda.  The only way this RFQ may be added to, or amended in any way, is by a formal written addendum.  No other communication, whether written or oral, from any person will affect or modify the terms of this RFQ or may be relied upon by any Contractor.  By delivery of a Quotation, Contractor is deemed to have received, accepted and understood the entire RFQ, including any and all addenda.

All inquiries related to this Request for Quotation ("RFQ") should be directed in writing to the contact person named below.