Online Portal Registration Guide

If you do not have a MySurrey Account and/or the email address is not registered with the City of Surrey's Electrical or Plumbing sections, then click Sign Up to create an account. 

If you already have a MySurrey Account and the email address is registered with the City of Surrey's Electrical or Plumbing sections, then sign in using your existing login credentials and skip to the "Permit Portal Set Up" section on this page for your next steps.

Click Sign Up once you've entered in all of your information. 

• The email address you enter must be registered with the City of Surrey's Electrical or Plumbing sections.  

An email with the verification link will be sent to the email address you entered. Go to your email inbox, open the email and click on the link to complete verification. You will only need to complete this verification step once.

Verification email example:

Once the email verification step is complete, you will be required to enter in your password, then click Sign In.  

Additional Steps:

• You will be brought to another page asking if you wish to add a phone number for additional verification. You can Skip for Now if you do not wish to add your phone number.
• Then, you will be asked if you want to subscribe to City of Surrey News and Updates and you can Skip for Now if you do not wish to subscribe.

Congratulations! You've set up your MySurrey Account and you can start using this service. Refer to the "Permit Portal Set Up" section on this page to complete your registration for our permit portal. 

Once your MySurrey Account set up is complete, you can select the type of permit you are applying for. For the permit types available through our portal, see below. 

Electrical Permits

Visit the Online Electrical Permit Applications page and click 'Access the Electrical Permit Portal'. 

Plumbing Permits

Visit the Online Plumbing Permit Application page and click 'Access the Plumbing Permit Portal'. 

You are required to enter the access code that was sent to you in the online permit portal registration email. 

Notes:

• You are required to enter this one time code as part of the registration process. 
• This email is different from the "City of Surrey Please Verify your Email" for your MySurrey Account registration. 
• Do not enter the SMS code you received for your phone number verification. This is not the access code for the portal. 

You can view your existing permits and apply for new permits. 

Identify the permit which requires a building inspection and click View Permit. 

You will be brought to the Permit Details tab. You must select the Process tab to proceed forward. 

Under the Process tab, click Request Inspection. 

You are required to complete the inspection request form then click Submit. 

Congratulations! Your inspection request was submitted to our Building Inspections team.

On the electrical landing page, click View Permit. 

Next, click the Inspections tab then Request Inspection or Inspection Details. 

Note, you can request an inspection for active permits and open inspections only.

On the plumbing permits page, click View Permit. 

Select the Inspections tab, then click Request Inspection. 

Note: only active permits and open inspections are available to request. 

No, the old portal is no longer in service. All existing permits were migrated to the new portal. 

Electrical

Visit the Online Electrical Permit Application page and click 'Access the Electrical Permit Portal'. 

Plumbing

Visit the Online Plumbing Permit Application page and click 'Access the Plumbing Permit Portal'.  

We recommend that you use a desktop computer or laptop for the best user experience. 

All unpaid permits are cancelled once you switch to the new online permit portal. 

No, there is no app for our online portal. 

Tip: you can add the online portal webpage to your home screen on your iPhone or Android for easier access to the site.