Management of City Off-Street Parking Lots

REQUEST FOR PROPOSALS

SCOPE OF SERVICES

a) Permit System Administration
i. Integration with City Hall virtual/electronic public permit system for online sale of permits at multiple sites.
ii. Integration with the City Hall employee electronic permit system for online sale/administration of employee permits at locations including Nature Centre and future locations to be determined.
iii. Integration with Civic Hotel and Dominion restaurant electronic guest pass systems
iv. Administration of waitlists in connection with i. -iii. above.
v. Analysis and reporting to City regarding sales, waitlists, and occupancy trends.
vi. Provide and support online electronic self-serve validation program for short-term users at City Centre Library, with potential for expansion to additional locations. The self-serve validation will be accompanied by an online reporting application, allowing access to current and historical validation records.
vii. Provide offsite server application for permit system that complies with BC FOIPPA regulations.
viii. Provide an online account portal allowing “self-serve” management of individual permit holder accounts, including the ability to add/change/delete associated vehicles and payment information. The online account portal will allow “City employee-only access” to employee permits for specific locations.

b) Paystation Support
i. Report to designated City contractor any observed vandalism, graffiti and out-of-order situations occurring at paystations.
ii. From time to time assist designated City contractor with trouble-shooting and/or repair of paystations.

c) Report Generation/Analysis
i. Generate monthly reports from parking revenue control system, including permit utilization, space utilization, transaction summaries, and 13 month trailing trend analysis.

ADDENDA

If the City determines that an amendment is required to this RFP, the City Representative will issue a written addendum by posting it on the BC Bid Website at www.bcbid.gov.bc.ca (the “BC Bid Website”) and the City Website at www.surrey.ca (the “City Website”) (collectively, the “Websites”), and upon posting, any addenda will form part of this RFP. It is the responsibility of Proponents to check the Websites for addenda. The only way this RFP may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFP or may be relied upon by any Proponent. By delivery of a Proposal the Proponent is deemed to have received, accepted and understood the entire RFP, including any and all addenda.

All inquiries related to this RFP should be directed in writing to purchasing@surrey.ca