Social Media

The City of Surrey encourages open dialogue and wants to get your honest opinion on social media. In order to provide a space that is for engagement and citizen feedback, users of our channels must agree to the following Terms of Use.

Violating these Terms of Use could result in the removal of your comment(s) and/or blocked access to our social channels. 

These Terms of Use are subject to change without notice.

Moderating comments 

Our social media administrators reserve the right to delete the following types of comments or messages:

• Posts, comments or messages that are hateful, offensive, discriminatory, violent, sexual, or comments that contain personal attacks, encourage or incite hatred or violence or reasonably compromise public safety
• Messages that are illegal or encourage illegal activities, including defamation, fraud, breaching privacy, copyright or intellectual property rights.
• Posts, comments or messages that contain threatening, abusive, discriminatory or obscene material
• Posts, comments or messages  that duplicate, store or transmit copyrighted material
• Repetitive comments or posts not topically related to COS content posts
• Posts, comments or messages that lobby for political purposes
• Posts, comments or messages material that is likely to compromise the safety or security of the public or public systems
• Posts, comments or messages that advertises or solicits on behalf of businesses or not-for-profit organizations
• Posts, comments or messages that falsely claim to represent a person or organization or posted by someone using more than account

Responding to comments

We monitor our channels Monday to Friday, from 8:30 am to 4:30 pm to support resident inquiries.

We make every effort to answer inquiries within 24 hours. We will connect residents with the right department if we cannot answer within a timely manner.

Comments that violate the rules above may be hidden or removed where the social media platform allows.

Additional terms

Please consider the following:

• The City's liking, following, retweeting, messaging, or sharing of content should not be interpreted as any kind of endorsement.
• The City does not guarantee a response to every question or comment received.
• When you engage on City of Surrey social media, you are always subject to the host website’s Terms of Use (e.g. Facebook, Twitter, Instagram, YouTube, LinkedIn, and Engage Surrey) in addition to the Terms of Use stated here.
• The City is not responsible for any personal information or other information posted on public social media channels. All personal information on public social media channels is considered a record available to the general public.

Protecting the privacy of others

Please protect other's privacy. Do not post any personal information of other's including:

• Identifying particulars, such as a picture of someone's face
• Name, email address, phone number, or address
• Criminal, health, employment, or financial history
• Identifying numbers

Collection notice

Personal information posted on the City of Surrey's social media channels are collected for the purposes of engaging and consulting with the public on matters directly related to City programs and initiatives. The City is authorized to collect personal information under s. 26(c) and (e) of the Freedom of Information and Protection of Privacy Act.

Please be aware that any information posted on social media channels are stored and accessed outside of Canada on servers that do not belong to the City of Surrey. For questions about the collection, use, and disclosure of personal information, please contact the Manager of Marketing and Communications, 13450 104 Ave, Surrey, BC V3T 1V8, 604-591-4011.

Contact

Questions or concerns about the City of Surrey’s social media activity or the City's social media Terms of Use should be addressed to the Marketing Manager at cityofsurrey@surrey.ca.