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Emergency Social Services


Cloverdale ESS Reception Centre

At the direction of Emergency Management BC, the Cloverdale Reception Centre is now closed. 

  1. For the latest updates, please visit Emergency Info BC
  2. For information on locations of ESS reception centres, please visit BCwildfire
  3. For information regarding health services and air quality, please visit Interior Health.

If you require ongoing support there are four avenues for this: 

  1. Insurance: Please contact your local broker or call 1-844-227-5422.
  2. Local Government: Please contact your Local Government, their contact information is on their websites.
  3. Canadian Red Cross: Please call 1-800-863-6582 to access the available support.
  4. If you have general inquiries you can also call: 1-800-585-9559. As of September 1, 2017 this number will be monitored from Monday to Friday 8:30am to 4:00pm.

About ESS

Emergency Social Services (ESS) is a provincial emergency response program that provides for the various short-term needs of evacuees and response workers in a disaster or emergency situation. These short term services (up to 72 hours) are generally required to preserve the emotional and physical well-being of evacuees and response workers affected by an emergency or disaster and are typically provided in a reception centre.

The Program

The ESS program includes the dispatch of staff and volunteers in Surrey to assist evacuees for 72 hours after an emergency. “Services may include food, lodging, clothing, emotional support, information about the crisis, and family reunification. There may also be special services like first aid, child minding, pet care and transportation.” – Province of BC

Role of ESS program:

The ESS Program plays an important role in emergency management in BC by:

  • Helping people to remain independent and self-sufficient
  • Helping people to meet their basic survival needs during a disaster
  • Reuniting family members separated by a disaster
  • Providing people with accurate and up-to-date information about the situation at hand
  • Helping people re-establish themselves as quickly as possible after a disaster
  • Helping a community work through the recovery process

Reception Sites:

Reception Sites are specific locations that open themselves up to accept the arrival of evacuees immediately following an emergency or disaster.