Attention: There are individuals going door-to-door claiming to represent the City's water department, selling water filtration systems. Surrey's water meets all the Canadian Drinking Water Quality Guidelines and does not need to be filtered through a system in your home. If you have questions about your water quality, please call 604-591-4340.
We provide safe and clean drinking water to residents and businesses all throughout Surrey.
How to report a drinking water problem
Have an address, contact information, and a description of the problem ready before reporting a problem.
Non-Emergency Water Problems
- Call in non-emergency problems on the water system directly to the City of Surrey at 604-591-4340, or send it in electronically as a online service request.
Emergency Water Problems
- During business hours 8:30 to 4:30 pm, Monday to Friday, contact us at 604-591-4152.
- After hours emergencies, call 604-591-4431.
The City has an annual capital construction program as well as a 10 year servicing plan that identifies water system upgrades needed to service the community over the next 10 years. Find out more about current and past tenders, as well as request for proposals, quotations and information for the water program here.
All water system components are designed in accordance with the City's design criteria.
Steps to connect to the City's water distribution system.
Protect our drinking water through the City's Cross Connection Control Program.
Find tips on how you can conserve water and minimize your impact on the environment.
Become part of the City of Surrey’s Water Metering Program, and find opportunities to save money and water.
Learn ways we can protect our drinking water.
Water Sprinkling Restrictions are in effect from May 15 to October 15.
Learn some fun facts about the City's water system.