Skip navigation


Attention: There are individuals going door-to-door claiming to represent the City's water department, selling water filtration systems. Surrey's water meets all the Canadian Drinking Water Quality Guidelines and does not need to be filtered through a system in your home. If you have questions about your water quality, please call 604-591-4340.

We provide safe and clean drinking water to residents and businesses all throughout Surrey.

How to Report a Drinking Water Problem

Have an address, contact information, and a description of the problem ready before reporting a problem.

Non-Emergency Water Problems

  • Call in non-emergency problems on the water system directly to the City of Surrey at 604-591-4340, or send it in electronically as a online service request.

Emergency Water Problems

  • During business hours 8:30 to 4:30 pm, Monday to Friday, contact us at 604-591-4152.
  • After hours emergencies, call 604-591-4431.

Paying Your Water Utility Bill

Learn how to pay your water utility bill and everything else there is to know about utility billing services.

Upcoming Projects

The City has an annual capital construction program as well as a 10 year servicing plan that identifies water system upgrades needed to service the community over the next 10 years. Find out more about current and past tenders, as well as request for proposals, quotations and information for the water program here.

All water system components are designed in accordance with the City's design criteria.

Glass of water

Drinking Water Protection

Protect our drinking water through the City's Cross Connection Control Program.

Water main tie-in

Drinking Water Connection

View instructions on how to connect to the City's water distribution system.

Pictures of the Capilano Resevoir

Water System Facts

Learn some fun facts about the City's water system.

Watering a lawn

Water Restrictions

Learn about seasonal watering restrictions in Surrey and see if you are affected.

Shower head

Water Conservation

Find tips on how you can conserve water and minimize your impact on the environment.

Drinking water from glass

Water Quality

Learn ways we can protect our drinking water.

Related Content

Water Fill Stations for Bulk Non-Potable Use

Find out where to find water fill stations in Surrey and how much they cost to use.

About Metered Utilities

Find out the due dates for your metered utility area.