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Resources for Families

There are several resources available for families in Surrey who are making final arrangements for their loved ones.

Education & Resource Centre

We understand that making final arrangements is not a common event for families. The City of Surrey has established an education and resource centre for end of life information, located at 6348 - 168th Street, to provide a place to get answers and/or be guided in the right direction in a comfortable environment.

Our education and resource centre is opened Monday to Friday from 9:00am to 4:00pm.

Additional general resources:

Grief Support

The BC Bereavement Helpline is a non-profit charitable organization dedicated to the health and wholesome recovery of individuals experiencing grief. They provide the public, and particularly the bereaved, with information on how to seek help for themselves or individuals known to them who are in need of assistance through their grief, including a helpline for referral and support, community network of support and information, brochure of available support in BC, and a quarterly newsletter.

Phone: 604-738-9950
Toll-free: 1-877-779-2223
Hours: Monday to Friday 9:00am to 5:00pm

Genealogy

The City of Surrey Cemeteries Locate A Loved One page is scheduled for updates and improvements. Currently, you will be able to view alphabetical listings, by SURNAME, of those interred in the cemeteries owned and operated by the City of Surrey. These records have been transcribed from our official records. If mistakes or missing information is noted we would appreciate your help in correcting this data. Please email us at cemeteryinfo@surrey.ca or phone 604-598-5770. We welcome any additional information about your loved one. Our new database has the capability of adding photos, biographies, or obituaries, etc. and we would be honoured to add this information for future generations.

Additional genealogy resources:

Financial Benefits and Assistance

Through the Ministry of Social Development a supplement may be provided to pay necessary services and costs of any person who dies in BC if the family unit or the estate of the deceased person has no immediate resources to meet these costs. There is no requirement that the deceased person, or the person’s family, must be income assistance recipients to qualify for the supplement. Costs are to be recovered whenever possible. This supplement is available under the Employment and Assistance Regulation.

When a death occurs, a legal representative for the deceased must be determined. Section 5 of the Cemetery, Interment and Funeral Services Act explains the guidelines for establishing legal representatives. Legal representation is most often a relative, but in cases where there are no relatives or they are unable to assume this responsibility, the ministry may make arrangements for services and payment to the funeral home. Once the legal representative has determined that there are no resources for funeral expenses through the deceased’s estate or family unit, they may apply to the ministry for assistance.

To establish eligibility, the Ministry requires:

  • Name and address of the deceased
  • Name of the next of kin
  • A statement of the deceased’s income and assets
  • A request to the ministry to cover funeral costs

A ministry supplement paid to assist with funeral costs is a debt due to the government and may be recovered from the deceased’s estate.

If ministry assistance has been requested, funeral arrangements can be made as soon as eligibility has been established. Costs covered by the ministry are based on a set rate and include the Funeral Provider’s Service Fee, casket or urn, and cemetery or crematorium fees. Additional items and services to honour the deceased and to pay respect to the individual’s personal, cultural and religious beliefs may be purchased by families at their own expense.

For more information contact the Ministry of Social Development by calling 1-866-866-0800 or your local funeral home.

Legal Assistance

The Public Guardian & Trustee of BC is a division of the Ministry of Attorney General for the Province of BC. The Public Trustee has a legal responsibility to protect the rights of mentally incapable persons, minors, and the estates of missing persons and deceased persons where there is no named executor, or where there is no one willing or able to act as executor.

The Public Trustee’s Estate Administration Division secures assets, settles debts and claims against the estate, and then identifies and locates the estate’s heirs and beneficiaries.

Workplace Accidents

WorkSafeBC (formerly the Workers' Compensation Board) will provide a funeral allowance following a death arising out of employment. Other survivor benefits may also be available. Contact WorkSafeBC for more information.

WorkSafeBC, Claims Adjudicator
Sensitive Claims Section, Compensation Services Division
6951 Westminster Hwy, Richmond BC V7C 1C6
Phone: 604-273-2266
Toll-free: 1-800-661-2112 within BC

Also available from WorkSafeBC:

Victims Services

The Crime Victim Assistance Program is administered by the Victim Services Division of the Ministry of Public Safety and Solicitor General. The program, which came into force June 30, 2002, replaces the Criminal Injury Compensation Program previously operated by the Workers’ Compensation Board. The program is governed by the Crime Victim Assistance Act and the Regulations. Under the Act, victims injured as a result of certain crimes, immediate family members of an injured or deceased victim and some witnesses may be eligible for financial assistance or benefits.

The Criminal Injury Compensation Act of B.C. provides compensation, within certain limitations, for personal injury or death resulting from a crime within the province. If you are an immediate family member of a person who was killed due to a crime, you may be entitled to compensation which will include funeral and burial or cremation expenses. You may also be entitled if you were injured while helping a law enforcement officer or while trying to prevent a crime from occurring. In order to apply for compensation there is no need for the offender to have been caught, but there must be a report to the police. You must apply for compensation within one year of injury or death.

These services include a toll-free, province-wide telephone service at 1-800-563-0808. See the Victims Services website for more information and application forms.

The Insurance Corporation of BC also has resources available for victims of motor vehicle accidents. Visit their website, specifically their Description of Benefits, or call 1-800-663-3051.

Veterans Affairs

Effective March 16, 1998, the BC Branch of the The Last Post Fund has assumed responsibilities from Veterans Affairs Canada to action all funerals and burials for Veterans. The grant is means tested and estate and spousal assets must be declared on the grant form. In some cases, depending on the assets declared, a partial grant may be awarded.

Economic Action Plan 2013 increased the amount Last Post Fund is able to reimburse a family towards funeral, cremation and burial expenses, and Economic Action Plan 2014 opened the military service criteria to include all Veterans of the Canadian Forces, and qualified Allied Veterans.

The surviving spouse or other responsible person should contact the Last Post Fund by calling 1-800-465-7113, or see the The Last Post Fund website.

Last Post Fund / Fonds du Souvenir
401 – 505 Rene-Levesque Ouest, Montreal, QC H2Z 1Y7
Phone: 1-800-465-7113

Additional resources for veterans and their families can be found on the Department of National Defence website under the section Description of Benefits.

Survivor and Other Death Benefits

Human Resources Development Canada provides for survivor benefits through the Canada Pension Plan and Old Age Security.

Canada Pension Plan survivor benefits are paid to a deceased contributor’s estate, surviving spouse or common-law partner and dependent children. There are three types of benefits.

  • The death benefit is a one-time payment to, or on behalf of, the estate of a deceased Canada Pension Plan contributor
  • The survivor’s pension is a monthly pension paid to the surviving spouse or common-law partner of a deceased contributor
  • The children’s benefit is a monthly benefit for dependent children of a deceased contributor

You must complete an application. Application kits are available from Human Resources Development Canada and from many funeral homes. The kit contains the information and instructions as well as a list of documents you will need to apply. You may ask for a kit or assistance from Human Resources Development Canada by calling free of charge at 1-800-277-9914. If you have a hearing or speech impairment and you use a TDD/TTY device please call 1-800-255-4786.

See the description of CPP benefits and the Government of Canada Pension Plan Information & Benefits guides for complete details.

Complaints

If you have a complaint or concern with a cemetery operator or funeral provider, the suggested first step of action is to try and resolve the concern directly with the provider. In the event the concern cannot be resolved in this manner, you may wish to contact the BC Funeral Association in Victoria toll-free at 1-800-665-3899.

If the concern is still not resolved, put it in writing and send it to Consumer Protection BC, who will investigate the issue for you. Consumer Protection BC is the Authority responsible for the administration and enforcement of the Business Practices and Consumer Protection Act and the Cremation Interment and Funeral Services Act provincial legislation. All cemetery operators and funeral providers are required to be registered with Consumer Protection BC and are required to operate according to the provincial legislation.

Consumer Protection BC
PO Box 9244, Victoria, BC V8W 9J2
Phone: 604-320-1667
Fax: 250-920-7181
Toll-free: 1-888-564-9963
Email: operations@consumerprotectionbc.ca

Additional Links

Contact

City of Surrey Cemeteries - Administration Office
6348 - 168th Street,  Surrey, BC V3S 3Y1
Phone: 604-598-5770
Fax: 604-598-5880
Email: cemeteryinfo@surrey.ca
 

Frequently Asked Questions (FAQs)

Cemetery Frequently Asked Questions (FAQ)

Cemetery Standards of Care

Cemetery Standards of Care and Bylaw Information and Links

Locate a Loved One

View a list of interments in City of Surrey Cemeteries.