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False Alarm Inquiry & Payment Information

A false alarm is the activation of an alarm system signal or message, which notifies the police or fire services that criminal activity or imminent threat to personal safety has occurred, but no such situation has taken place. Learn how to reduce or prevent false alarm activations.

False Alarm Fees

Surrey Security & Fire By-law 1997, No. 13168 establishes fees for Police Force or Fire Department responses to false alarms:

  • Within 14 days of the date of the invoice - $102.00
  • After 14 days of the date of the invoice - $128.00

Any unpaid fee(s) at December 31st will be transferred to Property Tax in arrears (interest charged on the outstanding amounts in arrears).

Payment Options

In person: Surrey City Hall, Property & Payment Services (main floor). You may pay with cash, cheque, money order, credit card or Interac card. Payments can also be made at the Surrey Operations Centre 6651 148 St.

By mail:
City of Surrey
Property & Payment Services
13450 104 Avenue
Surrey BC V3T 1V8

Cheques are payable to the City of Surrey. Please enclose the false alarm invoice with your payment, or write the invoice number on the cheque before it is mailed.

By phone: call 604-591-4746 to pay with your credit card.

Appealing a False Alarm Invoice

All appeals must be in writing and must be received within 30 days of the issuance of the invoice. Complete the Notice of Appeal form and submit:

By Email:  FalseAlarmInquiries@surrey.ca

In person: Surrey City Hall, Property & Payment Services (1st/Ground floor)

By Mail:
City of Surrey
Property & Payment Services
13450 104 Avenue
Surrey BC V3T 1V8

Once received, the appeal is reviewed by a By-law Supervisor. This process may take up to 6 weeks. You will be notified of the appeal decision in writing.