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Surrey Becomes First Canadian Municipality to Introduce Mobile Inspection Technology

October 17, 2011

Surrey – In an effort to further reduce red tape and increase efficiencies, the City of Surrey officially launched a new smart phone and mobile application today for building inspections. The new technology includes a web application and will be available for BlackBerry, iPhone, and iPad.

“The City of Surrey is the first municipality in Canada to introduce this type of inspection technology,” says Mayor Dianne Watts. “The application allows us to improve communication and streamline our procedures. The end result is that we improve customer service and prevent trades people from wasting time by having to wait around on work sites.”

Today’s launch comes following a very successful pilot period with local builders who volunteered to participate in the test environment. The application allows clients to schedule inspections using their smart phones, instead of having to call City Hall, which can sometimes lead to a voicemail service. The program includes text messaging features, which will let clients know when an inspector will arrive and provide updates, should an appointment need to be advanced or postponed. Once the inspection is completed, clients receive updates and results via email.

“This new technology will ensure we are offering high quality service to residents, businesses and prospective investors. Through our Red Tape Reduction Advisory Committee, we are continually searching for new and innovative approaches to creating a healthy and productive business environment,” says Councillor Linda Hepner, Chair of the Red Tape Reduction Advisory Committee.

Currently, the application is available for building inspections, and the City anticipates rolling out the program for plumbing, electrical, tree and landscape inspections in 2012.

The Red Tape Reduction Advisory Committee, comprised of 16 industry leaders from across the region, is reviewing City by-laws, policies, regulations and procedures and making recommendations on how the elimination or simplification of rules and regulations can occur without negatively impacting environmental standards or life-safety issues. The group is also making recommendations to Council on how the City can minimize red tape when new policies are introduced and implement a permanent system for tracking and reducing unnecessary paperwork.

To download the inspection application, please visit:

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Media Contact:

Tara Foslien
Senior Communications Specialist
Office of the Mayor