Risk Management - Making A Claim
If you wish to make a claim you must submit a Notice Of Claim (or letter), addressed as follows:
The letter notifying Surrey of your claim is a requirement under the Local Government Act.
The letter must state the date, time, place, and manner in which the damage occurred as well as how the City is liable. The letter must be received by the City Clerk within two (2) months of the date on which the damage occurred or the claim cannot be considered. The letter should contain as many details as possible, including the names of contractors involved and your insurance adjuster if you have filed a claim under your insurance policy.
About your claim ...
When Surrey receives your claim:
An investigation is commenced.
You will receive a written acknowledgement of your Notice of Claim.
A decision is made upon the completion of the investigation.
You will be notified in writing of the decision.
Surrey will only pay claims where there is an exposure to liability.
NOTE: Surrey Work Crews are instructed NOT to discuss the circumstances of claims with claimants. Please direct all inquiries to Risk Management.
Service Requests - Regular Working Hours
Service Requests - After Hours & Holidays
24 Hour Automated Claims Line