By-law Enforcement 3rd Quarter Update
October 21, 2014
Voluntary By-law Compliance and Secondary Suite Registration continue to track high in the City of Surrey
The latest quarterly update shows that voluntary By-law compliance continues to remain in excess of 90% in the City of Surrey. Between July 1st and September 30th, the By-law Enforcement Division reports a voluntary compliance rate of 93%. The infractions that have been resolved include Property Maintenance, Secondary Suites and Noise complaints.
Registration of secondary suites continues to increase considerably since the introduction of a penalty fee for unregistered secondary suites. As of the end of September, 25,551 secondary suites and 1,063 coach houses have been registered in the City of Surrey. Despite the rise in registrations, By-law officers have issued 170 infraction notices with the maximum penalty of $1,000 for illegal suites.
The move to a new staffing model that has By-law officers fully deployed seven days a week has resulted in a fourfold increase in the number of investigations that take place on weekends.
“I am pleased that the shift to the seven day a week staffing model has improved the service and accessibility for residents and businesses in Surrey,” says Mayor Dianne Watts. “Also of note is how quickly our By-Law officers are resolving the files as 80% of the investigations are concluded within 30 days of receiving the complaint.”
Surrey By-law Enforcement officers deal with a number of issues and complaints including:
· Construction without permits i.e. enclosing sundecks, additions, widening existing driveways or new driveways
· Land clearing and tree protection
· Unlicensed street vendors
· Sign Regulations
· Dumping of refuse
· Importing of soil without permits
· Secondary suite inspections
· Enforcement of Commercial Vehicle Regulations - Vehicles for Hire & Towing Regulation
· Construction on Sundays
· Weekend related nuisance complaints
· Property Maintenance and Unsightly Premises
Since January 1st,2014 the By-law call centre has handled 38,000 calls from residents and businesses.
For program information:
Manager, By-law & Licensing Services
City of Surrey
For interview requests:
Office of the Mayor
City of Surrey