Surrey Launches New Service Request App
November 27, 2012
Surrey – The City of Surrey has launched a new mobile phone app designed to make it easier for residents and businesses to submit service requests and report issues.
“We are simplifying the process for reporting concerns, which will improve customer service, save time and money, and make it easier for City crews to locate problems. We hope it will lead to more issues being reported and fixed in a timely manner,” says Mayor Dianne Watts.
The app allows people to take photos and report concerns such as potholes, illegal dumping, localized flooding, graffiti and other issues. The location of the problem is pinpointed through the smartphone’s built-in GPS, the service request is automatically entered into the City’s workflow system, and the user can easily check for updates on the status of the request.
“The smartphone app will make it easier for citizens to interact with the City. Coming into City Hall or calling a staff person to report an issue can be a time-consuming and costly way to conduct business,” says Councillor Linda Hepner, Chair of the Mayor’s Committee on Red Tape Reduction. She adds the City is reviewing all its policies and procedures to determine where efficiencies can be made.
For more information, or to download the service request application, please visit: http://www.surrey.ca/city-services/12082.aspx
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Senior Communications Specialist
Office of the Mayor